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| Toll-free: | 866.597.2674 |
| Email: | info@therapysites.com |
| Hours: | 9:00am - 5:00pm (PST) Monday - Friday |
Frequently Asked Questions
- How do I access my website email?
By default, messages sent to your website email address are forwarded to the personal email address you gave us when you signed up. For example, if you told us you can be reached at sally@yahoo.com, and your new email address is info@therapybysally.com, then messages to the latter will appear in the former. Please read the email you received at sign-up for specific details on your account.
Alternatively, we can give you direct access to a separate on-line mailbox for your new email address. This has to be set up manually, and can be requested by sending an email to support@therapysites.com. There is no additional charge for this service.
- How do I find out how many people are viewing my site?
We recommend using Google analytics. We provide instructions for setting it up in two steps:
New!: You no longer have to send your GA code to support! Once you have done step 1, just enter it here (see the video. You only need the UA-###-# numeric code, not the entire script):
Next, continue with Step 2.
- How do I get more traffic to my website?
A website is not automatic advertising. We have written a document that explains something about how search engines work, and some simple things you can do to improve your site's traffic:
Here are some suggestions for improving your results:
- Add your website and business to local indexes, such as Google's (http://www.google.com/local/add), and Yahoo's (http://listings.local.yahoo.com/csubmit/index.php)
- Google recommends adding yourself to the Open Directory Proect (http://www.dmoz.org), which is an edited directory of website. This will improve your site's natural ranking.
- Use professional online directories such as Psychology Today's Therapy Directory.
- Try marketing tools like Google AdWords.
- I'd like to update my website Metatags, how do I do that?
Metatags help search engines classify and describe your website. A default set of tags were installed during your website setup. If you feel you'd like to customize these, then visit our Metatag Editor.
- How do I create a link to another website?
Essentially, you add some text to a page, select it, and click on the Insert/Edit link button in the middle of the tool bar. This short instructional video will show you how to add, edit, and remove links on your site.
- How do I add images to my pages?
There are simple instructions further in this document, but it is probably easier to just watch this instructional video.
- How do I change the email address (or other contact
information) in the sidebar?
The sidebar contact information is derived from the information given in the editor for the Contact Me page. Click on Contact Me in the control panel, and edit the form which appears below the text editor. You can watch this instructional video. if you need further clarification.
- How do I change the Forms you have supplied in the Helpful Forms page?
The forms we supply on your site are in Adobe PDF format, which is extremely compatible across machines, and preserves formatting as well or better than any other format on the planet; however, it requires expensive software to edit.
To change our forms, download the Word versions (below), and edit them with Word or any other editor that can read the files.
Word versions:
You can upload the result (if it is still in Word format) directly to your website as long as the filename ends in ".doc"; however, Word is not the best format for preserving format. Each version of that software does something differently, and not everyone owns it. Instead, we recommend you convert your forms to PDF. See the next question about generating PDF.
- How do I convert my own forms into PDF?
PDF is a print-ready format that exactly preserves the look of a form. If you want users to be able to fill in your forms using their computer, then you'll need to buy Adobe Acrobat Pro (the free Acrobat Reader does not allow editing, and Acrobat Standard does not support fillable form creation).
Fortunately, most people just want a way to print the form so it looks right, and those kind of PDF documents can be generated for free!
On a Mac:
- Open the document.
- Choose Print from the file menu.
- INSTEAD of printing, choose Save As PDF in the lower-left corner of the print dialog.
On Windows:
Unfortunately, it is not as simple to create a PDF file on Windows unless you are willing to pay some money. As a customer of TherapySites, we can help you get around that!
PDF is a refinement of an older standard called PostScript. The customer support team at TherapySites can convert PostScript to PDF, and Windows is capable of generating a PostScript file.
Here are the steps:
- Follow the instructions in the video: How to set up Windows to generate PostScript files (you only need to do the setup step once, ever).
- Print your document to a PostScript file (as shown at the end of the video in the previous step).
- Send your PostScript file to support@therapysites.com, and we will convert it to PDF and send it back to you within 24 hours.
- How do I add a second location to my Contact page?
You might try following the instructions and video (click here).
If you find that to be too difficult, contact support at support@therapysites.com and include the address of the second location in your message.
- Can I sell things from my website?
Yes, you can!
Our editor includes PayPal shopping cart support. You'll need a free merchant account from PayPal (we suggest the Website Payments Standard account). Once that is set up, you will add buttons to your page that cause items to be placed into a shopping cart.
When someone checks out, PayPal sends you an invoice. When you receive the invoice, you ship the items and transfer the payment to your bank.
Here is a video that demonstrates these steps:
- Can I add Amazon Affiliate Widgets to my web site?
Yes. Amazon.com's affiliate program website can generate specialized code that you embed in your web pages in order to receive money whenever someone buys products through your website.
Adding the widgets is slightly technical, since Amazon supplies raw HTML code. The following video will show you how to embed a common Amazon.com widget onto you Home page:
Video Tutorial for Adding an Amazon Affiliate Widget to your Website.
We suggest you place these widgets at the bottom of your pages unless you really know what you are doing.
NOTE: Our support team may be able to help you if you get into trouble and corrupt your pages, but they do not provide low-level consulting for editing HTML.
- Can I accept Credit Card payments with PayPal?
Yes. The steps are as follows:
- Obtain a Website Payments Standard account at www.paypal.com. During this process, you will associate an email address with your PayPal account. This email address is your PayPal account ID.
- Log into your Control Panel to edit your site.
- Follow the instructions in the Make a Payment Video.
Website Editing Instructions
Edit the TextClick on the title of the page you wish to edit. That will take you to the content currently on that page, where you can edit as much or as little as you choose.
Go Back to the Website to View
Changes
Click on the ‘View My Website’ button located on
the top right of Edit My Website page.
Change Text Formatting
Click on the title of the page you wish to edit. That
will take you to the content currently on that page. You can
then use the tool bar at the top of the page to control
formatting changes to your text. Highlight the text you would
like to edit and change font style, size, and alignment as
needed.
Upload a Photo
Click on the page title to edit the page on which you
would like to add a photo. Click on the button that says
‘Add/Change Photo’ at the bottom of the editor
page. You can choose to add any of our stock images we provide
for you, or you can upload your own image. To upload your own
image, scroll to the bottom of the page to the ‘Upload an
Photo’ section, and click on the ‘Browse’
button. This will allow you to browse on your computer for the
image you would like. Double click on the image to upload.
Once back at the ‘Upload an Image’ section, click
on the ‘Upload Photo’ button to add it to the photo
gallery. Select the image, click ‘Save Changes’.
Images will automatically be sized to page format. Click on
‘View My Website’ to see image placement in your
web page.
You may also want to watch a video of this procedure, which includes a more advanced technique.
Turn Pages ON or OFF
If
there are pages you do not wish to use - or pages you would
like to activate . click on check box to the right of the page.
If the box is checked and the page title is highlighted green,
that page is ON and will be visible on your website. If the box
is unchecked and page title is grey, that page is OFF and will
not be visible on your website.
Renaming Page Title: To rename a page title, click on the Page Title on the Edit My Website page. Once you are at the page you would like to edit, you can edit the text for the page name in the upper left hand field that says ‘Page Name’.
Change the Order of Pages
To change the order of the pages as they appear on your website, go to the Edit My Website page, and drag the Page title and drop it into the new location where you would like it.
Add New Pages
To add a new page that is different from the pages listed, click on ‘Add New Page’. Create a new page name when prompted, and add your own text by clicking on the ‘edit’ button to the right.
Note: Text embedded in margins of the websites are fixed and uneditable.